DELIVERY INFORMATION

Delivery Timeframe

Orders are generally delivered within 3 to 7 business days after the order has been confirmed and payment has been successfully received.

Business days exclude Saturdays, Sundays and Singapore public holidays.

The estimated delivery timeframe may begin only after we have received all information required to process your order, including any applicable:

  • prescription details;
  • pupillary distance or fitting measurements;
  • product selections;
  • delivery information; and
  • payment confirmation.

Prescription and Customised Products

Prescription lenses, customised eyewear and made-to-order products may require additional processing time.

This may include products involving:

  • prescription lenses;
  • progressive lenses;
  • specialised lens coatings;
  • customised tints;
  • lenses cut to fit a selected frame;
  • personalised measurements; or
  • products that require additional quality-control checks.

Where additional processing time is required, we will contact you using the contact details provided with your order.

Order Processing

Orders are processed after:

  • payment has been successfully received;
  • the order details have been verified;
  • all required prescription information has been received; and
  • the selected products are confirmed to be available.

Orders submitted on weekends or Singapore public holidays may be processed on the next business day.

Delivery Charges

Any applicable delivery charges will be displayed during checkout before you complete payment.

Promotional or complimentary delivery may be subject to additional terms, including minimum spending requirements, selected delivery areas or promotional periods.

Delivery Address

You are responsible for providing a complete and accurate delivery address.

Please check the following information carefully before submitting your order:

  • recipient’s full name;
  • contact number;
  • block or house number;
  • street name;
  • unit number;
  • building name, where applicable; and
  • postal code.

8ight Optix Vision is not responsible for delivery delays, failed deliveries or additional charges caused by incorrect, incomplete or outdated delivery information provided by the customer.

Contact us as soon as possible if you need to change your delivery details. We may not be able to make changes after an order has been dispatched.

Delivery Confirmation

You may receive an order confirmation, dispatch notification or delivery update through:

  • email;
  • SMS;
  • telephone;
  • WhatsApp; or
  • another communication channel provided during checkout.

Delivery tracking may be provided where it is supported by the appointed courier.

Receiving Your Order

Please ensure that someone is available to receive the delivery at the address provided.

The courier may contact you to arrange or confirm delivery.

Where authorised by you, an order may be received by:

  • a family member;
  • an employee;
  • a receptionist;
  • building management;
  • security personnel; or
  • another person present at the delivery address.

Delivery to an authorised person at the stated address will be treated as completed delivery.

Unattended Delivery

Where you request or authorise an order to be left unattended, you accept the risk of loss, theft or damage after the order has been left at the specified location.

8ight Optix Vision and the appointed courier may decline an unattended-delivery request where the location is considered unsafe or unsuitable.

Failed Delivery

A delivery may be unsuccessful where:

  • no one is available to receive the parcel;
  • the courier cannot contact the recipient;
  • the delivery address is incorrect or incomplete;
  • access to the building or premises is restricted;
  • the recipient refuses the parcel; or
  • the location is considered unsafe.

The courier may attempt redelivery or return the parcel to us.

Additional delivery or administrative charges may apply where redelivery is required because of incorrect customer information or an unsuccessful delivery attempt.

Delivery Delays

Although we aim to deliver orders within 3 to 7 business days, delays may occasionally occur because of:

  • product availability;
  • prescription verification;
  • lens production;
  • product customisation;
  • quality-control checks;
  • unusually high order volumes;
  • courier disruptions;
  • severe weather;
  • public holidays;
  • incorrect delivery information;
  • manufacturer or supplier delays; or
  • circumstances outside our reasonable control.

Delivery timeframes are estimates and are not guaranteed.

We will make reasonable efforts to inform you if we become aware of a significant delay affecting your order.

Separate Deliveries

Products within the same order may be delivered separately where:

  • products have different processing times;
  • products are supplied from different locations;
  • part of the order is ready earlier; or
  • separate delivery is reasonably required.

You will not be charged an additional delivery fee for a separate shipment arranged by us unless this has been agreed with you beforehand.

Checking Your Order

Please inspect your order as soon as possible after receiving it.

Check that:

  • the correct product was delivered;
  • all ordered items are included;
  • the packaging is not seriously damaged; and
  • the product does not show visible damage.

If an item is missing, incorrect or damaged, contact us promptly and provide:

  • your name;
  • order number;
  • description of the issue;
  • photographs or videos of the product and packaging; and
  • any other relevant information.

Please retain the original packaging while we review the matter.

Risk of Loss

Responsibility for the product passes to you when the order is delivered to:

  • the delivery address provided;
  • you personally;
  • a person authorised to receive it; or
  • an unattended location authorised by you.

This does not affect your rights where a product is defective, damaged before delivery or incorrectly supplied.

Store Collection

Store collection may be offered for selected orders where stated during checkout or confirmed by our team.

You should wait for confirmation that your order is ready before visiting the store.

When collecting an order, you may be required to provide:

  • your order confirmation;
  • your contact number;
  • proof of identity; or
  • written authorisation where another person is collecting on your behalf.

Contact Us

For questions about delivery or an existing order, please contact:

8ight Optix Vision

144 Upper Bukit Timah Road
#03-K18/K19 Beauty World Centre
Singapore 588177

Email: Info@lensmeta.com
Telephone/WhatsApp: +65 8100 1946

Please include your order number when contacting us about an existing delivery.