Privacy Policy

1. Introduction

8ight Optix Vision respects your privacy and is committed to protecting the personal data entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store, protect and otherwise process your personal data when you:

create an account with us;
purchase products or services from us;
provide prescription or optical information;
visit our retail location;
communicate with us;
participate in promotions, surveys or events; or
otherwise interact with us.

This Privacy Policy is intended to comply with the Personal Data Protection Act 2012 of Singapore (“PDPA”) and other applicable laws and regulations.

By providing personal data to us, using our website or interacting with us, you acknowledge that you have read and understood this Privacy Policy.

Where consent is required by law, we will collect, use or disclose your personal data only with your consent or where otherwise permitted or required by law.

2. Meaning of Personal Data

“Personal data” means data, whether true or not, about an individual who can be identified:

from that data; or
from that data together with other information to which we have or are likely to have access.

Personal data does not generally include business contact information used solely for business purposes where excluded under applicable law.

3. Personal Data We May Collect

Depending on how you interact with us, we may collect the following categories of personal data.

3.1 Identity Information

This may include:

full name;
salutation;
date of birth;
age;
gender, where relevant;
identification information, where reasonably required;
account username; and
customer or membership number.

3.2 Contact Information

This may include:

telephone or mobile number;
email address;
billing address;
delivery address;
residential address; and
communication preferences.

3.3 Order and Transaction Information

This may include:

products viewed or purchased;
order number;
order history;
selected frames, lenses, coatings and accessories;
payment status;
invoices and receipts;
delivery and collection information;
returns, exchanges and refunds;
warranty claims;
promotional codes used; and
customer-service records.

3.4 Payment Information

This may include:

payment method;
transaction reference;
billing information;
partial payment-card information;
bank-transfer confirmation; and
information supplied by payment providers.

Payment-card details may be collected and processed directly by third-party payment providers. We may not receive or store your complete payment-card details.

3.5 Prescription and Optical Information

Where you purchase prescription eyewear or receive optical-related services, we may collect:

spectacle prescription;
sphere power;
cylinder power;
axis;
addition power;
prism information;
pupillary distance;
fitting height;
frame measurements;
lens type;
lens recommendations;
adaptation concerns;
eye-examination results;
relevant optical history;
information about visual requirements; and
copies of prescriptions issued by optometrists or other eye-care professionals.

Where necessary, we may also collect information relating to an eye condition, sensitivity, visual difficulty or other relevant health information that you voluntarily provide.

3.6 Customer-Service and Communication Information

This may include:

emails;
telephone-call records;
WhatsApp or messaging conversations;
enquiries;
complaints;
feedback;
product reviews;
warranty correspondence;
photographs or videos submitted to demonstrate a product issue; and
records of your communication with our employees or representatives.

3.7 Website and Device Information

When you use our website, we may automatically collect:

Internet Protocol address;
browser type;
device type;
operating system;
referring website;
pages viewed;
products searched for;
links selected;
date and time of access;
session duration;
approximate location derived from your IP address;
cookie identifiers; and
website interaction and diagnostic information.

3.8 Marketing and Preference Information

This may include:

marketing consent;
communication preferences;
product interests;
promotion participation;
survey responses; and
responses to advertisements or marketing campaigns.

3.9 Retail-Premises Information

When you visit our premises, we may collect:

appointment information;
visitor records;
fitting or consultation information;
CCTV footage; and
records relating to product collection, adjustment or after-sales service.

CCTV may be used for security, safety, loss prevention, incident investigation and protection of customers, employees and property.

4. How We Collect Personal Data

We may collect personal data directly from you when you:

create or update an account;
place an order;
purchase a product in-store or online;
submit a prescription;
request an eye examination, fitting or consultation;
communicate with us;
subscribe to marketing communications;
complete a form, survey or promotion;
make a warranty or refund request;
post a review;
browse our website; or
visit our premises.

We may also receive personal data from:

your parent, guardian or authorised representative;
an optometrist, optician or eye-care professional;
payment processors;
delivery and logistics companies;
manufacturers, distributors and warranty providers;
website hosting, analytics and technology providers;
advertising and social-media platforms;
business partners;
fraud-prevention and identity-verification providers; and
public authorities or other parties where permitted by law.

If you provide us with another person’s personal data, you confirm that you are authorised to do so and that the person has been informed of the purposes for which the data may be collected, used and disclosed.